Legal
Privacy Policy
PRIVACY POLICY
Effective Date: August 25, 2026
Version 1.0
This Privacy Policy describes how Fettcher LLC ("Fettcher," "we," "us," or "our") collects, uses, maintains, and shares information when you use fettcher.com or Fettcher's pickup and purchasing services.
INFORMATION YOU PROVIDE
When you use Fettcher, we may collect information you provide directly to us, including:
Name
Email address
Telephone number
Pickup address
ZIP code
Item categories
Item quantities
Item descriptions
Uploaded photographs
Pickup dates and scheduling selections
Communications with Fettcher
Final-offer information
Seller acceptance or rejection information
Payout method and payment status
Transaction records
Waitlist information
We may also maintain information concerning inspections, accepted and rejected items, customer-requested scheduling changes, cancellations, pickup status, and customer-support interactions.
INFORMATION COLLECTED AUTOMATICALLY
When you use fettcher.com, our systems and service providers may automatically receive limited technical information necessary to operate, secure, and maintain the Service.
This information may include:
IP address
Browser or device information supplied by your browser
Request information
Timestamps
Session information
Security events
Abuse-prevention information
Fettcher uses security controls such as rate limiting to help protect the Service against unauthorized or abusive activity.
Where practical, security identifiers such as rate-limit identifiers may be pseudonymized or hashed rather than maintained as ordinary customer profile information.
COOKIES AND SESSIONS
Fettcher may use cookies or similar browser technologies necessary to operate the Service.
These technologies may be used to maintain secure sessions, complete the pickup intake process, authenticate authorized users, maintain customer pickup-management access, and protect Fettcher against misuse or unauthorized activity.
HOW WE USE INFORMATION
Fettcher LLC may use information we collect to:
Operate and provide the Fettcher Service
Determine whether an address is within our service area
Prepare preliminary estimates
Schedule pickups
Manage pickup changes and cancellations
Evaluate submitted items
Review uploaded photographs
Perform or document inspections
Prepare final offers
Record seller decisions
Process or record payouts
Send transactional communications
Respond to customer questions
Maintain transaction and business records
Provide customer support
Prevent fraud and abuse
Protect our systems and accounts
Troubleshoot and improve Service reliability
Comply with legal obligations
Protect our rights, property, employees, contractors, and customers
PHOTOGRAPHS
Photographs submitted through Fettcher may be used to evaluate items, prepare for pickup, administer transactions, assist with inspection, and maintain appropriate business records.
Please avoid including people, government identification, financial account information, passwords, medical information, or other unnecessary personal information in photographs you upload.
SERVICE PROVIDERS
Fettcher LLC may use third-party service providers to help operate the Service.
Depending on the services currently enabled, these providers may assist with:
Website hosting
Database hosting
Transactional email delivery
Address autocomplete
Mapping services
Security
Infrastructure
Business operations
Payment or payout processing
For example, Fettcher may use Google services to provide address-autocomplete or mapping functionality and a third-party email-delivery provider to send transactional email.
These service providers may process information as necessary to provide services to Fettcher LLC and may maintain their own privacy and security obligations.
OTHER DISCLOSURES
Fettcher LLC may disclose information when reasonably necessary to:
Comply with applicable laws or regulations.
Respond to valid legal process, subpoenas, court orders, or government requests.
Investigate suspected fraud, theft, abuse, or unlawful conduct.
Protect Fettcher LLC, Fettcher customers, personnel, systems, property, or others.
Enforce our agreements or protect our legal rights.
Complete a merger, acquisition, financing, sale, reorganization, or similar business transaction where permitted by law.
SALE OF PERSONAL INFORMATION AND TARGETED ADVERTISING
Fettcher LLC does not sell customer personal information for money.
Fettcher LLC does not use customer personal information for third-party targeted advertising.
If our practices materially change in the future, we may update this Privacy Policy as appropriate before applying those practices.
DATA RETENTION
Fettcher LLC retains personal information for as long as reasonably necessary for purposes that may include:
Providing the Service
Maintaining transaction records
Accounting and bookkeeping
Customer service
Fraud prevention
Security
Resolving disputes
Complying with legal obligations
Protecting our rights and property
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, Fettcher LLC may delete, anonymize, aggregate, or securely dispose of it where appropriate.
DATA SECURITY
Fettcher LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
HTTPS encryption
Access controls
Restricted administrative access
Private storage of sensitive application data
Secure session controls
Rate limiting
Protected customer-access links
Restricted service credentials
Logging and monitoring
No website, network, database, or storage system can guarantee absolute security.
YOUR PRIVACY REQUESTS
You may contact Fettcher LLC to ask questions about personal information associated with you or to request access, correction, or deletion where applicable.
We may need to verify your identity before processing a privacy request.
We may retain information where reasonably necessary or legally permitted, including records needed for transactions, accounting, fraud prevention, security, disputes, legal compliance, or protection of our rights.
Texas residents and residents of other jurisdictions may have additional privacy rights under applicable law.
EMAIL COMMUNICATIONS
Fettcher uses email for transactional communications relating to pickups and transactions.
Transactional messages may include booking confirmations, scheduling information, pickup-management links, rescheduling notices, final offers, cancellations, customer-service messages, and payment information.
TEXT MESSAGES
If you choose to consent to transactional SMS messages, Fettcher may send pickup-related text messages to the number you provide.
Consent to SMS messaging is not required to use Fettcher.
Consent to transactional SMS messages is not treated as consent to unrelated marketing communications.
WAITLIST INFORMATION
If Fettcher is not currently available in your area, you may choose to join a waitlist.
We may use information submitted through the waitlist to understand demand, determine where to expand service, and contact you regarding Fettcher availability or your request where appropriate.
PICKUP AND TRANSACTION RECORDS
Fettcher LLC may retain records of pickups, inspections, offers, seller decisions, payouts, cancellations, scheduling changes, and related communications for legitimate business, accounting, fraud-prevention, customer-service, and legal purposes.
SECURITY AND FRAUD PREVENTION
Fettcher may process limited technical and account information to detect, investigate, prevent, and respond to suspicious activity, fraud, abuse, unauthorized access, or attacks against our systems.
CHILDREN
Fettcher is intended for adults who have legal authority to sell or transfer the property they submit.
The Service is not directed to children under 13, and Fettcher LLC does not knowingly seek personal information from children under 13.
THIRD-PARTY SERVICES AND LINKS
Fettcher may use or link to third-party websites, applications, or services.
Those third parties may have their own terms and privacy practices. Information they receive may be governed by their respective privacy policies.
BUSINESS TRANSFERS
If Fettcher LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information associated with the Service may be transferred as part of that transaction, subject to applicable law.
CHANGES TO THIS PRIVACY POLICY
Fettcher LLC may update this Privacy Policy when our services, technology, legal obligations, or information practices change.
The version and effective date displayed at the top identify the currently published Privacy Policy.
CONTACT FETTCHER LLC
For privacy questions, requests, or concerns, contact:
help@fettcher.com
Effective Date: August 25, 2026
Version 1.0
This Privacy Policy describes how Fettcher LLC ("Fettcher," "we," "us," or "our") collects, uses, maintains, and shares information when you use fettcher.com or Fettcher's pickup and purchasing services.
INFORMATION YOU PROVIDE
When you use Fettcher, we may collect information you provide directly to us, including:
Name
Email address
Telephone number
Pickup address
ZIP code
Item categories
Item quantities
Item descriptions
Uploaded photographs
Pickup dates and scheduling selections
Communications with Fettcher
Final-offer information
Seller acceptance or rejection information
Payout method and payment status
Transaction records
Waitlist information
We may also maintain information concerning inspections, accepted and rejected items, customer-requested scheduling changes, cancellations, pickup status, and customer-support interactions.
INFORMATION COLLECTED AUTOMATICALLY
When you use fettcher.com, our systems and service providers may automatically receive limited technical information necessary to operate, secure, and maintain the Service.
This information may include:
IP address
Browser or device information supplied by your browser
Request information
Timestamps
Session information
Security events
Abuse-prevention information
Fettcher uses security controls such as rate limiting to help protect the Service against unauthorized or abusive activity.
Where practical, security identifiers such as rate-limit identifiers may be pseudonymized or hashed rather than maintained as ordinary customer profile information.
COOKIES AND SESSIONS
Fettcher may use cookies or similar browser technologies necessary to operate the Service.
These technologies may be used to maintain secure sessions, complete the pickup intake process, authenticate authorized users, maintain customer pickup-management access, and protect Fettcher against misuse or unauthorized activity.
HOW WE USE INFORMATION
Fettcher LLC may use information we collect to:
Operate and provide the Fettcher Service
Determine whether an address is within our service area
Prepare preliminary estimates
Schedule pickups
Manage pickup changes and cancellations
Evaluate submitted items
Review uploaded photographs
Perform or document inspections
Prepare final offers
Record seller decisions
Process or record payouts
Send transactional communications
Respond to customer questions
Maintain transaction and business records
Provide customer support
Prevent fraud and abuse
Protect our systems and accounts
Troubleshoot and improve Service reliability
Comply with legal obligations
Protect our rights, property, employees, contractors, and customers
PHOTOGRAPHS
Photographs submitted through Fettcher may be used to evaluate items, prepare for pickup, administer transactions, assist with inspection, and maintain appropriate business records.
Please avoid including people, government identification, financial account information, passwords, medical information, or other unnecessary personal information in photographs you upload.
SERVICE PROVIDERS
Fettcher LLC may use third-party service providers to help operate the Service.
Depending on the services currently enabled, these providers may assist with:
Website hosting
Database hosting
Transactional email delivery
Address autocomplete
Mapping services
Security
Infrastructure
Business operations
Payment or payout processing
For example, Fettcher may use Google services to provide address-autocomplete or mapping functionality and a third-party email-delivery provider to send transactional email.
These service providers may process information as necessary to provide services to Fettcher LLC and may maintain their own privacy and security obligations.
OTHER DISCLOSURES
Fettcher LLC may disclose information when reasonably necessary to:
Comply with applicable laws or regulations.
Respond to valid legal process, subpoenas, court orders, or government requests.
Investigate suspected fraud, theft, abuse, or unlawful conduct.
Protect Fettcher LLC, Fettcher customers, personnel, systems, property, or others.
Enforce our agreements or protect our legal rights.
Complete a merger, acquisition, financing, sale, reorganization, or similar business transaction where permitted by law.
SALE OF PERSONAL INFORMATION AND TARGETED ADVERTISING
Fettcher LLC does not sell customer personal information for money.
Fettcher LLC does not use customer personal information for third-party targeted advertising.
If our practices materially change in the future, we may update this Privacy Policy as appropriate before applying those practices.
DATA RETENTION
Fettcher LLC retains personal information for as long as reasonably necessary for purposes that may include:
Providing the Service
Maintaining transaction records
Accounting and bookkeeping
Customer service
Fraud prevention
Security
Resolving disputes
Complying with legal obligations
Protecting our rights and property
Different categories of information may be retained for different periods.
When information is no longer reasonably necessary, Fettcher LLC may delete, anonymize, aggregate, or securely dispose of it where appropriate.
DATA SECURITY
Fettcher LLC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include:
HTTPS encryption
Access controls
Restricted administrative access
Private storage of sensitive application data
Secure session controls
Rate limiting
Protected customer-access links
Restricted service credentials
Logging and monitoring
No website, network, database, or storage system can guarantee absolute security.
YOUR PRIVACY REQUESTS
You may contact Fettcher LLC to ask questions about personal information associated with you or to request access, correction, or deletion where applicable.
We may need to verify your identity before processing a privacy request.
We may retain information where reasonably necessary or legally permitted, including records needed for transactions, accounting, fraud prevention, security, disputes, legal compliance, or protection of our rights.
Texas residents and residents of other jurisdictions may have additional privacy rights under applicable law.
EMAIL COMMUNICATIONS
Fettcher uses email for transactional communications relating to pickups and transactions.
Transactional messages may include booking confirmations, scheduling information, pickup-management links, rescheduling notices, final offers, cancellations, customer-service messages, and payment information.
TEXT MESSAGES
If you choose to consent to transactional SMS messages, Fettcher may send pickup-related text messages to the number you provide.
Consent to SMS messaging is not required to use Fettcher.
Consent to transactional SMS messages is not treated as consent to unrelated marketing communications.
WAITLIST INFORMATION
If Fettcher is not currently available in your area, you may choose to join a waitlist.
We may use information submitted through the waitlist to understand demand, determine where to expand service, and contact you regarding Fettcher availability or your request where appropriate.
PICKUP AND TRANSACTION RECORDS
Fettcher LLC may retain records of pickups, inspections, offers, seller decisions, payouts, cancellations, scheduling changes, and related communications for legitimate business, accounting, fraud-prevention, customer-service, and legal purposes.
SECURITY AND FRAUD PREVENTION
Fettcher may process limited technical and account information to detect, investigate, prevent, and respond to suspicious activity, fraud, abuse, unauthorized access, or attacks against our systems.
CHILDREN
Fettcher is intended for adults who have legal authority to sell or transfer the property they submit.
The Service is not directed to children under 13, and Fettcher LLC does not knowingly seek personal information from children under 13.
THIRD-PARTY SERVICES AND LINKS
Fettcher may use or link to third-party websites, applications, or services.
Those third parties may have their own terms and privacy practices. Information they receive may be governed by their respective privacy policies.
BUSINESS TRANSFERS
If Fettcher LLC is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information associated with the Service may be transferred as part of that transaction, subject to applicable law.
CHANGES TO THIS PRIVACY POLICY
Fettcher LLC may update this Privacy Policy when our services, technology, legal obligations, or information practices change.
The version and effective date displayed at the top identify the currently published Privacy Policy.
CONTACT FETTCHER LLC
For privacy questions, requests, or concerns, contact:
help@fettcher.com